AI customer service: WhatsApp, Facebook, Instagram and web chat in respond.io
We bring every channel into one respond.io inbox and set up an AI Agent that greets customers, collects enquiry details and routes them to your sales team by your rules. We configure and maintain the system; we do not reply to your customers for you. Setup starts at RM1,950.
Setup from RM1,950 one-off
AI handles the first reply, your team closes the deal
AI answers common questions
Products, price ranges, lead times and process, answered from the knowledge base you approve, 24/7.
Enquiries logged automatically
AI asks for company, needs, quantity and budget, then writes it into your CRM so sales never has to ask twice.
Routed to sales by your rules
Assigned by brand, region or workload. Once handed to a person, your own team replies.
Three popular plans
AI auto-replies require respond.io Growth or above.
Basic
One channel, such as WhatsApp
RM3,550 setup
Upkeep RM410 / month
- 1 channel
- 1 AI Agent
- 50-question knowledge base
- Handover rules
Standard
Several channels, a support or sales team
RM7,800 setup
Upkeep RM810 / month
- Up to 4 channels
- AI Agent collects enquiry details
- Routing by brand, region or workload
- 5 automation workflows
- User guide
Advanced
Multiple brands, CRM integration
RM15,900 and up
Upkeep RM1,600 / month
- Multiple AI Agents: greeting, quoting, follow-up
- CRM integration: auto-create leads, update stages
- Sentiment analysis
- Performance reports
There is also a Starter plan: channels connected on respond.io Starter, with AI drafting and summaries for your human agents, RM1,950 setup and RM240 / month upkeep. Monthly upkeep covers reviewing and fixing conversations where AI got it wrong or handed over, updating the knowledge base from information you provide, and a monthly report (auto-reply rate, handover rate, response time per salesperson). It does not include replying to your customers.
Add-ons
| Item | What's included | Price |
|---|---|---|
| Extra channel | Each, e.g. a second WhatsApp number or email | RM810 |
| Extra AI Agent | Each, e.g. a follow-up agent or one per brand | RM1,450 |
| Knowledge base expansion | Per 50 questions | RM490 |
| Automation workflow | Per workflow | RM240 |
| CRM integration | Zoho、HubSpot、Salesforce | from RM2,900 |
| Custom user guide | Written around your own process | RM490 |
Who you pay for what
Our service fees
Setup and monthly upkeep, covering configuration, the knowledge base, rule tuning and monthly reports.
Platform subscription
AI Agent auto-replies need the Growth plan or above, about US$159 a month billed annually, including 10 users.
WhatsApp Business messaging
Meta charges per outbound template message at rates set by country. Replies to customers within the 24-hour service window are free.
FAQ
What is respond.io?
respond.io is an omnichannel customer messaging platform. It brings WhatsApp, Facebook, Instagram, website chat and email into one inbox, with built-in AI Agents and workflows.
Will the AI make things up?
The AI only answers from the knowledge base you approve. Anything out of scope, or any pricing exception, is handed to a person by rule. Monthly upkeep includes reviewing and fixing wrong answers.
Who replies after handover?
Your own sales or support team. Leotech configures and maintains the system and never replies to your customers on your behalf.
Which respond.io plan do I need?
For AI to reply to customers automatically you need Growth or above; if you only want AI to draft and summarise for your agents, Starter is enough. You pay the subscription directly to respond.io.
Can it connect to my CRM?
Yes. CRM integration is included in Advanced and available as an add-on for other plans. Company and requirement details collected in chat create leads and update stages automatically.
See where you stand first, then decide what to do
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