Before- WhatsApp, Instagram, Facebook and email pile up in separate apps
- After-hours enquiries wait until morning and go to competitors
- Staff answer the same price questions all day
AI customer service: WhatsApp, Facebook, Instagram and web chat in respond.io
We bring every channel into one respond.io inbox and set up an AI Agent that greets customers, collects enquiry details and routes them to your sales team by your rules. We configure and maintain the system; we do not reply to your customers for you. Setup starts at A$1,250.
Setup from A$1,250 one-off
- Only a 20% deposit to start
- Free diagnosis within 24 hours
- Accounts and data in your name
- Final 20% paid after sign-off
- Published prices
BEFORE & AFTER
Answer every enquiry in minutes, even after hours
Before
After Leotech sets up AI customer service- All channels in one respond.io inbox
- An AI agent replies 24/7 from your approved answers and collects quote details
- Qualified enquiries are handed to the right person, with full history
Get my free diagnosis
Send your website. Within 24 hours you get a one-page diagnosis with 3 concrete fixes, at no cost.
Client work
Real projects for real clients
Every project links to the live site so you can check the work yourself.
Ethergifts Singapore
Corporate gifts site for Singapore. Localised website build and WhatsApp enquiries connected to AI customer service.
Visit site
Ethergifts Malaysia
Custom corporate gifts for Malaysia: bags, drinkware, tech accessories and gift sets.
Visit site
Ethergifts Australia
Custom corporate gifts and promotional products for Australia. SEO / GEO project, a 30-article plan and an llms content page.
Visit siteAI handles the first reply, your team closes the deal
AI answers common questions
Products, price ranges, lead times and process, answered from the knowledge base you approve, 24/7.
Enquiries logged automatically
AI asks for company, needs, quantity and budget, then writes it into your CRM so sales never has to ask twice.
Routed to sales by your rules
Assigned by brand, region or workload. Once handed to a person, your own team replies.
Three popular plans
AI auto-replies require respond.io Growth or above.
Basic
One channel, such as WhatsApp
A$2,300 setup
Upkeep A$260 / month
- 1 channel
- 1 AI Agent
- 50-question knowledge base
- Handover rules
Standard
Several channels, a support or sales team
A$5,050 setup
Upkeep A$520 / month
- Up to 4 channels
- AI Agent collects enquiry details
- Routing by brand, region or workload
- 5 automation workflows
- User guide
Advanced
Multiple brands, CRM integration
A$10,300 and up
Upkeep A$1,050 / month
- Multiple AI Agents: greeting, quoting, follow-up
- CRM integration: auto-create leads, update stages
- Sentiment analysis
- Performance reports
There is also a Starter plan: channels connected on respond.io Starter, with AI drafting and summaries for your human agents, A$1,250 setup and A$160 / month upkeep. Monthly upkeep covers reviewing and fixing conversations where AI got it wrong or handed over, updating the knowledge base from information you provide, and a monthly report (auto-reply rate, handover rate, response time per salesperson). It does not include replying to your customers.
Add-ons
| Item | What's included | Price |
|---|---|---|
| Extra channel | Each, e.g. a second WhatsApp number or email | A$520 |
| Extra AI Agent | Each, e.g. a follow-up agent or one per brand | A$940 |
| Knowledge base expansion | Per 50 questions | A$310 |
| Automation workflow | Per workflow | A$160 |
| CRM integration | Zoho、HubSpot、Salesforce | from A$1,900 |
| Custom user guide | Written around your own process | A$310 |
Who you pay for what
Paid to Leotech
Our service fees
Setup and monthly upkeep, covering configuration, the knowledge base, rule tuning and monthly reports.
Paid to respond.io
Platform subscription
AI Agent auto-replies need the Growth plan or above, about US$159 a month billed annually, including 10 users.
Paid to Meta
WhatsApp Business messaging
Meta charges per outbound template message at rates set by country. Replies to customers within the 24-hour service window are free.
FAQ
What is respond.io?
respond.io is an omnichannel customer messaging platform. It brings WhatsApp, Facebook, Instagram, website chat and email into one inbox, with built-in AI Agents and workflows.
Will the AI make things up?
The AI only answers from the knowledge base you approve. Anything out of scope, or any pricing exception, is handed to a person by rule. Monthly upkeep includes reviewing and fixing wrong answers.
Who replies after handover?
Your own sales or support team. Leotech configures and maintains the system and never replies to your customers on your behalf.
Which respond.io plan do I need?
For AI to reply to customers automatically you need Growth or above; if you only want AI to draft and summarise for your agents, Starter is enough. You pay the subscription directly to respond.io.
Can it connect to my CRM?
Yes. CRM integration is included in Advanced and available as an add-on for other plans. Company and requirement details collected in chat create leads and update stages automatically.
See where you stand first, then decide what to do
Send us your website and get a free one-page diagnosis within 24 hours.
