How we work: 8 steps from enquiry to launch
Enquiry, requirements, proposal, contract and payment, kick-off, delivery and QA, acceptance, then ongoing support: 8 steps, all handled in writing over WhatsApp and email. Every step has a clear deadline and every decision is on record.
8 steps
Our delivery runs on AI systems, which is why we can take enquiries 24/7 and commit to clear deadlines.
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1
Enquiry
Our AI explains services and price ranges, asks about budget, platform, timeline and decision-makers, and creates your client record.
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2
Requirements
We review your website, systems, ads and search presence, then send a written questionnaire and diagnosis.
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3
Proposal and quote
Three options and a detailed quote, with a full health check (free for a limited time), listing every item, delivery time and acceptance criteria.
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4
Sign and pay
Sign the quote online or confirm in writing, then pay the first 20% (50% for rush projects).
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5
Kick-off
We send a kick-off checklist, collect materials and collaborator access, and set the schedule.
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6
Delivery and QA
We configure the systems or build the site, and an independent QA process checks every item before handover.
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7
Launch and acceptance
The second 60% is due when the system goes live and you receive the user guide. Once you confirm every acceptance criterion is met, you pay the final 20%.
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8
Support and renewal
We handle support tickets, send a monthly performance report, and remind you 60 days before renewal.
Our commitments
Your accounts, your data
Every software account is opened in your company's name. We work with collaborator access and remove it all when the project ends.
Final payment only after acceptance
Every deliverable has written acceptance criteria. We only collect the last 20% once they pass.
Everything in writing
Requirements, changes and decisions stay in WhatsApp or email, so there are no mismatched verbal promises.
Scope changes quoted first
Anything outside the proposal gets a change order first, and we only proceed once you approve it.
What we need from you
One point of contact
One person answers our questions and signs off acceptance, so progress never stalls.
Collaborator access
Invite us as a collaborator or authorise API access. We never need your passwords.
Pay vendors directly
Software licences, platform subscriptions and ad spend are paid by you directly to the vendor.
Your materials
Company profile, product information, price lists and FAQs. The more complete they are, the faster we deliver.
FAQ
Do we really not need meetings?
Right. Requirements are gathered with a written questionnaire, and proposals and progress are explained in writing. If you prefer visuals, we add screenshots or screen recordings. That also makes time zones a non-issue.
Can I change requirements during delivery?
Yes. We assess the impact and quote a change order first; once you approve, we adjust and update the timeline.
Why do you need collaborator access?
It lets us configure your systems without ever knowing your password, and it is removed when the project ends. It is the safest way.
See where you stand first, then decide what to do
Send us your website and get a free one-page diagnosis within 24 hours.